Templates

Customer complaints report, written for you

Complaint and feedback logs: volume over time, top categories and locations, resolution, response times and the themes in customer comments. Made for customer experience, quality and operations managers.

What to upload

An export from any system with columns like: Date received, category or reason, location, channel, status or resolved flag, days to resolve, and the customer’s comment. Column names don’t have to match — ReportPilot detects them.

What you get

  • An executive summary: what happened, why it matters, what to do next
  • Key numbers with change versus the previous period
  • Trends and the right chart for each finding
  • Biggest changes, spikes and unusual values
  • Recommended next steps
  • PDF, PowerPoint and Word exports, or an automatic weekly or monthly email

Questions it answers

“Which complaint categories are growing fastest?”

“Which location has the slowest resolution?”

“What are customers actually saying?”

Ask your own questions in plain English with “Ask your data”.

Sample customer complaints report

Generated from fake sample data in May–Oct 2026.

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