Blog · September 29, 2026

A weekly call center report template your director will love

A weekly call center report should fit on one page and answer: how busy were we, how fast did we answer, and why did people call?

The numbers

• Contacts this week vs last week
• Average wait time and average handle time
• Abandonment rate
• Customer satisfaction (if you survey)

The charts

• Contacts by hour of day (for staffing)
• Contacts by day of week
• Top contact reasons, with biggest changes

Automate it

Export your call log as CSV, upload it to ReportPilot with the Call center template, and turn on weekly delivery. Each Monday, forward the new export to the report’s email address and the updated report goes to your list.